RETURNS

Can I return or exchange an item?
All purchases made on Mizhisu Online (mizhisu.com.my) are non-returnable and non-refundable.
Read our Refund Policy here: 
 
Can I return a damaged item?
In the event, the product is damaged, we do accept exchange of the same product. Please follow the steps below for the exchange:
  1. Email us at sileonlinesb@gmail.com with the order number and a picture of the damaged product within 14 days after receiving the parcel.
  2. Our customer service personnel will contact you within 5 working days to confirm the exchange; and the exchange process will be arranged.
  3. Product(s) must be returned in its original condition and all gifts that came along with the purchase must also be returned.
  4. Please note that the exchange refers to purchases made at Mizhisu Online (mizhisu.com.my) ONLY.
Read our Refund Policy here:

ORDER & PURCHASES

I need help with my order. Whom can I contact?
Our team will be happy to assist you. Please email us at sileonlinesb@gmail.com or whatsapp us at HERE
 
When will I receive my order?
Order will be handled and delivered Monday - Friday, 9AM - 5 PM (excluding Public Holidays). Order placed after 2 PM will be considered the next business day order. Please allow 3 - 5 business days for delivery to West Malaysia; 5 - 8 business days for delivery to East Malaysia.
Delivery schedule may vary during online sales period.
 
Do you accept orders shipping to P.O. Box?
Unfortunately, we do not ship orders to any P.O Boxes.
 
Do you accept international orders?
We do not accept international orders at the moment.
 
Where is my order?
You may sign in and view your order status and purchase history in your account. Alternative, you may reach us for status updates via http://bit.ly/mizhisuws 
Customer support : (Monday to Friday 9:00AM - 5:00PM)
 
Can you send me samples of your products?
We do not offer samples without placing an order. By placing an order with us, you will receive complimentary samples from us ! 
 

OUR PRODUCTS

How do I determine the right skincare products for me?
We do offer virtual consultation via WhatsApp, feel free to chat with our online beauty support at : http://bit.ly/mizhisuws
  
Are Mizhisu products safe for pregnant women & child?
Yes, all Mizhisu products are safe to use during pregnancy & friendly for whole family usage.